Synergy is led by Priya and Raja Jain, both of whom have complementing skills and experience underpinned by values and motivations that ensure we make the smartest strategic decisions.

Priya

As founder of Synergy, Priya sets the overall strategic direction for the company, ensuring that our services, organizational structure, operational practices and guiding principles work together to deliver superior value. An alumna of the prestigious NIFT, she has worked extensively within the Apparel and Garment industry, as a result of which she combines a strong understanding of the technical aspects of exports and buying businesses with a passion for HR. Needless to say, she brings in a strong network across the industry at all levels. Prior to founding Synergy, Priya successfully led  corporate assignments through successful growth, the last one having been for the fashion label, Gap International.

Raja Jain

Raja is a Business Operations and Management professional with wide experience in BPO, Travel and HR business start ups, process and operations management including recruitment, client relationship management, business process management, process improvements, migrations, training, budgeting and change management.

Raja’s last corporate assignment was a 4 year stint with EXL Service, a Nasdaq listed, large BPO company where he was a Vice President heading the business operations for a large UK based utilities client with over 1200 multi location team members and a broad spectrum of processes. Prior to this he was involved in various roles and functions with the company including start up, migration and successful management of a large part of UK General Insurance client, Recruitment Function for the company and change management project for ramp down of a large US client including management of redeployment of staff.

Prior to this, he was involved in setting up of operations for Ebookers (Travelport) in India including identification of business processes, migration and then later management of voice based sales, customer service, email and data based processes. He was also a core part of the start up team for Makemytrip.com and used to head their customer service operations including conceptualization, set up and management of 24X7 email, voice and chat based call center.

Raja has also had stints with American Express, Carlson Wagonlit and Thomas Cook in travel operations, implant management and relationship management roles. He is also associated with education and training with a long association with Skyline Business School.